FAQ

Can I ride Brightline directly to and from the event?

Want to travel in style directly to and from the Havana Special? Ride Brightline from Ft. Lauderdale and West Palm Beach! Use code HAVANA to save 25% on Smart Service when you ride Brightline to and from the Havana Special at gobrightline.com.

Brightline tickets are not valid for admission on the Havana Special Rum Train. Please allow sufficient transfer time between Brightline trains and the event. The Havana Special passengers must check in at their event start time at the event desk on the ground floor of  Virgin MiamiCentral Station.

What is the Havana Special Rum Train?

Designed for adults 21 years of age and older, the Havana Special Rum Train offers a unique experience that presents the deep historical and cultural connections between Cuba and Miami. Told through the lens of the railroad (which played a critical role in the development of Miami) and highlighting the future of South Florida rail travel via Brightline, the Havana Special Rum Train will transport passengers back to the golden era of Miami-Havana culture and premium rail travel. In partnership with local Cuban rum distilleries, professional entertainment, and historical commentators, this one-of-a-kind summertime event is a must for lovers of Cuban culture.

The full experience will last approximately 2.5 hours with guests arriving roughly one hour before the departure of a 1.5 hour train ride.

Virgin MiamiCentral Station Experience

Upon arrival at Virgin MiamiCentral Station, guests will check in and be shown to a private lounge waiting area where they will enjoy a delicious rum cocktail and Cuban/Latin influenced passed hors d’oeuvres.  Additional beverages will be available for purchase at the station. Credit card purchase only. No cash accepted.

Train Ride

Car Attendants will greet passengers as they board the train with a second special rum cocktail. Once en route, guests will enjoy tasting three rums from our partner distilleries while learning about the unique process of rum creation and the fascinating history between the Cuban and American rum companies. Intermixed with the tastings will be roaming musical entertainment and historical experts colorfully relating the important connections between Cuba, the founding of Miami and the railroad. Before returning to Virgin MiamiCentral, guests will enjoy a final dessert offering and specialty rum cocktail.

Each ticket includes:

  • Three crafted rum cocktails (one at the station, two on the train) from Havana Club and Miami Club Rum
  • Cuban-inspired hors d‘oeuvres at the station
  • Option to purchase additional alcoholic beverages from the station bar (Credit or Debit Card Only)
  • Three additional rum samples from Miami Club Rum on board
  • Education on each rum sampling and the influence of rum on Cuban culture
  • Onboard musical entertainment by The Cuban Trio and Leslie Cartaya
  • Historical cultural narration focusing on the history of the railroad and the development of Miami
  • Single serve dessert shooter on board the train
Alcohol Policy

All passengers on the Havana Special Rum Train must be 21+ and will be required to show a valid photo ID at time of check-in. Each passenger will be issued a wrist band after age verification. Every passenger is required to wear this wristband for the duration of the event. Please drink responsibly.

How long is the experience? When should we arrive?

The entire experience is roughly two and a half hours in length. It is required that guests arrive at the event start time, which is one hour prior to train departure. This allows time to park, pass through security, and check in at Will Call in the station before enjoying the cocktail hour. Boarding will begin 20 minutes prior to listed departure times and end 5 minutes prior to listed departure time. The train ride itself is one and a half hours in length.

 

Friday Departure:

Event Start:          6:30pm

Departure Time:   7:30pm

 

Saturday 1st Departure:

Event Start:           5:15pm

Departure Time:   6:15pm

 

Saturday 2nd Departure:

Event Start:          7:30pm

Departure Time:   8:30pm

Where does the train go?

The Havana Special Rum Train is a continuous excursion from the Virgin MiamiCentral Brightline Station that travels North for 45 minutes and then returns again to the Virgin MiamiCentral Brightline Station, making no stops along the way.

Where do we park?

Event parking is available in the official Brightline parking garage at 161 NW 6th St. (entrance is located on the NW 1st Ct.)
Parking Rates: $8 daily / $1 first hour & $2 per additional hour
Brightline parking garages offer hourly and daily rates available for payment via PayByPhone. How does it work? Download the PayByPhone app, save your vehicle and credit card info, search the location (#4012, Miami), choose your length of stay and pay.

Where do we go once we arrive at Virgin MiamiCentral Station?

Guests should use the South Entrance of Virgin MiamiCentral Station and follow signage to the Havana Special. The Will Call area for ticket pick up will be clearly marked. All passengers are required to go through Brightline’s security screening before boarding.
Boarding will begin 20 minutes prior to departure. Train doors close 5 minutes prior to departure and trains will not be held for those arriving late. Trains depart and return to the same location.

Does Brightline utilize security screening at this event?

Yes. Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.

Are there different classes of service?

Each coach on the Havana Special offers the same class of service. Seating is on Brightline equipment and is a mix between standard and table seating in. Please see the following FAQ for more information on table seating.

How does table seating work? Why do I have to buy the entire table?

A limited number of table seats are available in each coach and seat parties of two or four. Seats are arranged to face each other with a small table in between for cocktails and dessert.

Do you think sitting with a stranger at your table is a little awkward? So do we. To prevent this, we require parties to buy all seats at a table.

All seats on board the train are assigned and you will select your own table seats during the checkout process.

Is seating assigned?

Yes. In order to offer the best experience for all guests, seating is assigned on board the Havana Special Rum Train. You will select your own seats during the online checkout process as you would on an airline. Please review seating charts carefully as not all seats face the same direction. The onboard presentation is designed to accommodate all seat directions and all passengers enjoy the same quality experience.

How soon should I book tickets?

It is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets are expected to sell out quickly for this popular event.

How do I book group tickets?

Groups of 20+ must be booked over the phone at 770-516-3836. Please note that the name of each member of your party is required to complete the check out process, so please have these prepared prior to speaking with a reservations representative.

How do I book Active Duty Military / First Responder tickets?

Active duty military members and first responders with the appropriate uniformed service ID card or badge are eligible for a 10% discount on up to 10 tickets. To check out, please enter promo code MILITARY2019 and select the applicable military discount ticket product. Please note, the active duty or first responder individual must be a member of the attending party and must present their uniformed service ID card or badge for verification when checking in at the event. If the appropriate identification cannot be presented by this individual, you will be charged the difference in ticket price before being allowed on board the train.

How do I book tickets for someone with a disability?

If a member of your party has a disability and needs the most accessible seating or a wheelchair space, please contact a reservations representative at 770-516-3836 to select and purchase the appropriate wheelchair/companion seats. Wheelchair spaces are available in select coaches and feature a designated wheelchair space (no seat) and companion seats located nearby. Virgin MiamiCentral Station is fully wheelchair accessible with restrooms on each level of the station and each train coach features an accessible restroom.

Additional information on Brightline accessibility can be found at www.gobrightline.com/accessibility

What should we wear?

Cocktail attire is encouraged for the Havana Special Rum Train

Are there restrooms on board the train?

Yes. Each coach has an onboard restroom that is available to passengers. All restrooms are wheelchair accessible. Additional restrooms are located on each floor of the Virgin MiamiCentral Brightline Station.

Where can I find food allergy information?

Rail Events Productions does not guarantee an allergen-free environment. Those passengers with dietary concerns should speak directly with the onsite catering team for more detailed information about ingredients.

Are tickets refundable?

Like sporting events, concerts, and other live events, tickets for the Havana Special Rum Train are not refundable.

Can I change my reservation to a different date or time?

If seats are available on another date/train, our reservations agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed and all tickets are nonrefundable. Please contact an agent at 770-516-3836 to request a date or time change.

Will the event take place if there is inclement weather?

Trains will continue to run in various weather conditions. However, trains may be canceled or postponed at Brightline’s discretion due to weather or operational considerations. The event may also be canceled or postponed if the State Highway Patrol closes major roads and freeways due to inclement weather or other emergencies. Full refunds will be offered in these scenarios.

Are pets or emotional support animals permitted on board?

No. For the comfort and safety of all guests, pets and emotional support animals are not permitted on the Havana Special Rum Train. Only trained service animals are permitted in accordance with the Americans with Disabilities Act and Florida law.

Brightline Terms of Service

Guests are subject to Brightline’s Terms of Service